Frequently Asked Questions
1. What is blink®?
blink is a way to use your Chase credit or debit card to pay for purchases without swiping or handing over your card. Simply wave your Chase card in front of a reader anywhere you see this symbol:
2. Are there advantages to using blink?
Yes, there are several:
- blink is fast. Speed up your time at checkout. No swiping necessary.
- blink is easy. Just hold your Chase card in front of the reader.
- blink is secure. It's just as safe as swiping. You are protected from unauthorized purchases.1
3. Are there any fees for using blink?
No. A blink transaction is treated just like any other transaction using your Chase card. There are no fees if you use blink versus having your card swiped by the merchant.
4. How does blink work?
blink is a feature built into your Chase card that allows a merchant's card reader to receive a secure signal from your card, providing all the information required to complete the transaction — all without ever leaving your hands. And of course, your Chase card with blink can still be swiped like a regular credit or debit card at millions of locations worldwide.
5. How do I use blink?
It's easy — just follow these steps:
- When your purchases are totaled, hold your card up to the reader.
- If you're prompted to select credit or debit, you must select credit to use blink (even for a debit card). You aren't required to enter your PIN. (If you are using your debit card, the money will still come directly out of your checking account.)
- Lights flash and/or a tone sounds to indicate your card has been read.
- Your transaction is approved and you're on your way.
For more information on how to blink, click here.
6. Is blink secure?
Absolutely! blink transactions are safe because they are protected by an additional level of encryption. Merchants' card readers can read a blink card only when it is held within 2 inches of the reader, and the highest level of encryption protects all of your information. Plus, just as when your card is swiped, you are protected against unauthorized purchases.1
7. Where can I use blink?
You can use blink anywhere you see this symbol at checkout: , including at merchants such as the following. Please note that this is not an all-inclusive list and could change due to merchant participation.
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Convenience Stores: Drugstores and Pharmacies: Electronics Stores: Food and Beverages: |
Gas Stations (at the pump): Gas Station Convenience Stores: Grocery Stores: Hardware Stores: Movie Theaters: Office and School Supply Stores: Parking Garages and Lots: |
Pet Food and Supply Stores: Taxi Cabs Wholesale Clubs: Women's Clothing Stores: |
To find locations to use blink in your area, click here.
8. How is blink different from Visa's payWave and MasterCard's PayPass™?
All three terms refer to contactless payment features. blink can be used at any PayPass or payWave enabled terminal. You can use blink anywhere you see this symbol:
9. What about receipts and signatures?
- Many merchants do not automatically provide receipts for small-ticket purchases, but you can always request a receipt if you want one.
- At participating merchants, signatures are not required for purchases under $25, making the checkout process even faster.2
10. How do I know I have blink? How do I get a blink card?
When you see this symbol, you know your Chase card has blink:
If you don't see the symbol, call the number on the back of your card to request a card with blink (blink debit not available in WV, OH, OK, LA, KY or MI). Nothing else will change with your new card; you'll just be able to enjoy all the benefits of blink.
11. What should I do if my card is lost or stolen?
If your Chase credit card is lost or stolen, please report the loss or theft immediately to Chase Credit Card Customer Service at 1-800-945-2000. If you do not have your card number, just press zero for immediate access to an advisor who will take your report.
If your Chase debit card is lost or stolen, please call Chase Debit Customer Service at 1-800-935-9935 immediately.1
12. I'm a merchant interested in accepting blink. How do I sign up?
Thank you for your interest in blink. Please e-mail and we will contact you promptly.
13. Who should I contact with questions about blink?
For questions about blink on your Chase debit card or credit card account please click here.
1 U.S.-issued credit cards only. Zero Liability policy for credit cards does not apply to ATM transactions or to PIN transactions not processed by Visa/MasterCard, as applicable. For debit cards, Chase will reimburse you for any unauthorized card transactions made at stores, ATMs, online or on the phone when reported promptly.
2 For some purchases a signature may be required.